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Answers to Your Most Frequently Asked Questions

Contact Us

I need to cancel or change my order!

To change or cancel any aspect of your order, email us at orders@tunaknives.com from your registered account email. Please include the order number and “Change Order” or “Cancel Order” in the subject.

Something is not right with my order, what can I do?

If you have an error with your order, please contact us via email or whatsapp and provide a picture and a description of the issue.

How do I provide feedback?

We would love hear about your tunaknives.com experiences and to see pics of your latest catch! You can email us at orders@tunaknives.com

How long does it take to restock an item?

It generally takes 1-3 weeks to restock an item. Custom made items can take a little longer, though. Please contact us if you have any questions about an out of stock item.

Payment

What payment methods do you accept?

We accept a range of methods across 4 currencies. For USD, We accept PayPal, Venmo, credit and debit Visa, Mastercard, Discover, Amex, & JCB cards. For AUD, CAD, and EUR, we accept PayPal, credit and debit Visa & Mastercard.

How do I use a discount code?

You can apply your coupon code and reward points during the checkout process

Order & Delivery

How does shipping and delivery work?

Orders generally ship within 72 hours either from our US or Taiwan location. You can see where a product ships from by clicking the “Shipping Info” tab in the product description. All international orders ship from our Taiwan location. We recommend choosing the USPS First Class Mail International for international orders.

How do I track my order?

There are 3 ways to check the tracking status of your order. When your order ships, you will receive an email with the tracking info. You can check the order status under the Orders tab when you log in to your user account, and finally you can click on the Tracking page from the footer of the site.

What countries do you ship to?

We ship worldwide. If you are not sure about your country, please contact us before ordering.

Any customs/import fees?

If you live in the USA, there is sales tax for Colorado residents. If you live outside the USA, you should always expect to pay your country’s Tax/Customs/Duty/VAT/GST, etc.. Please do not complain to us about the amount of tax your government charges. We all know they charge too much. Besides, a Tuna knife that big is difficult to pass by unnoticed, anyway!

Returns & Exchanges

Do I have to pay for returns?

This depends on the nature and reason for a return. Contact us and we will figure out what needs to be done and how it will get done.

Can I return my order for a refund?

This depends on the condition of the product or products. Contact us and we will figure out what needs to be done and how it will get done.

Do you have a returns policy?

Answer Coming soon

Answer to your question not available?

If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.

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Phone: +886 0958296270
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